Terms and Conditions

Last updated

29 May 2026.

These Terms form a legal agreement between Lirena Limited, an Irish private company limited by shares with company number 781851, and the person or organisation that accesses or uses the Lirena service. In these Terms, "Lirena", "we", "us" and "our" mean Lirena Limited.

If you use Lirena on behalf of a clinic, practice, company, or other organisation, you confirm that you have authority to bind that organisation. In that case, "Customer" and "you" mean that organisation as well as any authorised user who accesses the service.

Other terms

These Terms apply together with any order form, subscription agreement, statement of work, Data Processing Agreement, privacy notice, acceptable use terms, and product documentation that Lirena makes part of the service or agrees with a Customer. If there is a conflict, a signed order form or negotiated written agreement takes priority for the specific Customer account, followed by the Data Processing Agreement for personal-data processing, and then these Terms.

Patients and service users who access an invited assessment link are not buying Lirena from Lirena. Their clinical relationship, consent, assessment use, record keeping, and follow-up sit with the clinic that invited them unless Lirena separately agrees otherwise in writing.

The service

Lirena provides psychometric assessment workflow software for clinics. The service may include practice-scoped workspaces, clinician authentication, client records, assessment assignment, patient assessment links, deterministic scoring where supported, score and response review surfaces, exports, audit records, API and webhook foundations, and customer-configured integrations.

The service is designed to support assessment workflows. It is not a medical emergency service, crisis line, standalone diagnostic tool, treatment recommendation engine, substitute for professional judgement, or replacement for a clinic's own governance, consent, safeguarding, record-retention, procurement, security, privacy, and clinical safety processes.

Eligibility and accounts

Clinic workspace access is intended for clinics, practices, healthcare or mental-health organisations, authorised clinicians, administrators, and other authorised professional users. You must provide accurate account information, keep it current, protect credentials, and ensure that each user has only the access they need.

You are responsible for all activity under your account and workspace, including user invitations, permissions, assessment assignments, client records, exports, API keys, integrations, and any data you or your users submit to Lirena. You must notify Lirena promptly if you suspect unauthorised access.

Clinical responsibilities

Customers and their authorised clinical users are responsible for deciding whether and how to use Lirena in clinical practice. This includes selecting appropriate instruments, verifying official wording and licences, ensuring clinician competency, obtaining valid consent, reviewing responses and scores in context, acting on risk information, entering information into the clinical record, and communicating with patients or service users.

Lirena may administer, structure, score, display, and export assessment information. Lirena does not diagnose, prescribe, provide therapy, determine capacity, triage emergencies, or decide clinical risk or treatment. Assessment scores and reports are supporting information for qualified review only.

Patient and assessment links

Assessment links are intended for the person invited by the Customer and should not be shared publicly or reused outside the assigned workflow. Customers are responsible for verifying the identity and suitability of the person completing an assessment and for deciding whether guardian or carer involvement is appropriate.

Patients and service users should contact their clinic, clinician, local emergency services, or crisis support channels if they need clinical help. Lirena does not monitor responses in real time for emergencies and does not promise to alert clinicians or emergency services.

Acceptable use

You must not misuse Lirena or help anyone else misuse it. You must not use the service for unlawful purposes, unauthorised access, credential sharing, security testing without permission, malware, spam, harassment, intellectual-property infringement, data scraping, reverse engineering outside mandatory legal rights, or attempts to bypass workspace, API, rate-limit, audit, or security controls.

You must not use Lirena to create automated diagnosis, automated clinical interpretation, treatment recommendations, clinical risk stratification, insurance pricing or eligibility decisions, employment screening, advertising targeting from patient data, patient-level data brokerage, automated clinical decision systems trained from patient data, or any use outside recorded consent, applicable law, and clinic governance.

Customer data and privacy

As between Lirena and the Customer, the Customer retains responsibility for the data it submits to or generates in the service. Lirena may process Customer data to provide, secure, maintain, support, and improve the service, comply with law, and exercise legal rights, as described in the Privacy Policy and Data Processing Agreement.

Customers must not upload data they are not authorised to process. Customers are responsible for privacy notices, lawful bases, special-category conditions, data subject rights, clinical retention decisions, and instructions to Lirena where Lirena acts as processor.

Integrations and third-party services

The service may interoperate with third-party services such as authentication providers, analytics services, cloud infrastructure, and customer-configured integrations. Lirena is not responsible for third-party services outside its control, and Customers are responsible for configuring integrations only where they have appropriate rights, permissions, notices, and approvals.

The current Semble integration foundation is designed around conservative connection testing, credential references, webhook verification, and metadata handling. Customers must not paste secrets into source code, prompts, tickets, or unapproved fields, and must follow approved secret-management processes.

Fees, subscriptions, cancellation, and refunds

Lirena's public repository and website do not currently publish standard pricing, online checkout, payment-provider terms, cancellation periods, or refund periods. Any fees, subscription term, renewal, cancellation, invoicing, taxes, and refund terms must be set out in an applicable order form or written commercial agreement.

If no paid order or written commercial agreement applies to your workspace, Lirena may treat the workspace as evaluation, pilot, internal, or no-charge access and may limit, suspend, or end that access in accordance with these Terms. Mandatory consumer rights, where they apply, are not excluded or limited by these Terms.

Intellectual property

Lirena and its licensors own the service, software, design, workflows, documentation, APIs, templates, code, trademarks, and other Lirena materials. Subject to these Terms and any applicable order, Lirena grants the Customer a limited, non-exclusive, non-transferable right to use the service for its internal assessment operations.

Customers retain rights in their own Customer data. Customers grant Lirena the rights needed to host, process, transmit, display, generate, secure, support, and otherwise handle Customer data to provide the service and comply with these Terms. Feedback may be used by Lirena without restriction or payment, provided Lirena does not disclose Customer confidential information or personal data contrary to applicable obligations.

Assessment content and licences

Psychometric instruments may be subject to third-party copyright, licence, publisher, professional, or official manual requirements. Lirena may provide metadata, workflows, scoring support, licence notes, or operational reminders, but Customers remain responsible for verifying that they have rights to use each instrument in their jurisdiction and clinical context.

Customers must not use Lirena to copy, upload, distribute, or reproduce protected assessment materials unless they have the necessary rights. Lirena may remove or restrict content or workflows where it reasonably believes rights, safety, legal, or governance issues exist.

Service changes and availability

Lirena may update, improve, suspend, withdraw, or change parts of the service. Some features may be labelled or treated as pilot, beta, roadmap, planned, evaluation, or not yet production-ready. Lirena does not promise that every roadmap or planned feature will be delivered.

Lirena aims to provide a reliable service, but does not guarantee uninterrupted or error-free availability. Maintenance, incidents, provider outages, internet issues, security events, and customer configuration problems may affect access or performance.

Suspension and termination

Lirena may suspend or restrict access where reasonably necessary to protect the service, comply with law, prevent misuse, address security risk, respond to non-payment under an applicable order, or investigate a suspected breach. Where practical and lawful, Lirena will try to give notice and limit suspension to the affected account, feature, or workspace.

Either party may terminate no-charge access at any time. Paid subscriptions and negotiated agreements terminate according to the applicable order or written agreement. After termination, Lirena may delete, return, retain, or restrict Customer data in accordance with the applicable agreement, Data Processing Agreement, law, and any clinical or legal retention considerations.

Disclaimers

To the maximum extent permitted by law, the service and website are provided on an "as is" and "as available" basis. Lirena disclaims implied warranties and conditions, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation.

Lirena does not warrant that the service will meet every clinical, regulatory, procurement, security, medical-device, professional, accessibility, data-retention, or integration requirement of a Customer. Customers must perform their own clinical, legal, privacy, procurement, security, and professional review before using Lirena in live care workflows.

Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, wilful misconduct, or any liability that cannot be excluded under applicable law.

To the maximum extent permitted by law, Lirena is not liable for indirect, incidental, special, consequential, exemplary, or punitive loss; loss of profits, revenue, goodwill, anticipated savings, or business opportunity; loss or corruption of data; clinical decisions made by Customers or clinicians; patient harm arising from a Customer's failure to review or act on information; or third-party services outside Lirena's control.

To the maximum extent permitted by law, Lirena's total aggregate liability arising out of or relating to the service is limited to the fees paid or payable to Lirena for the affected service during the twelve months before the event giving rise to liability. If no fees were paid or payable, Lirena's liability is limited to the maximum extent permitted by applicable law.

Customer indemnity

If you are a business Customer, you will indemnify Lirena against losses, claims, damages, liabilities, costs, and expenses arising from your misuse of the service, unlawful Customer data, infringement of third-party rights by Customer data or assessment content you provide, breach of these Terms, breach of applicable law, or clinical use outside Lirena's documented service scope.

Confidentiality

Each party may receive confidential information from the other. The receiving party must protect confidential information using reasonable care, use it only for the purposes of the relationship, and disclose it only to personnel, contractors, advisers, or providers who need to know it and are bound by appropriate obligations, unless disclosure is required by law.

Changes to these Terms

Lirena may update these Terms from time to time. Material changes should be made visible on the public site or notified through service or contract channels where appropriate. Continued use after an update takes effect means the updated Terms apply, subject to any mandatory rights or negotiated written agreement.

Governing law and disputes

These Terms and any non-contractual obligations arising from them are governed by the laws of Ireland, unless mandatory law requires otherwise. The courts of Ireland have jurisdiction, subject to any mandatory consumer rights or dispute forum required by applicable law.

Before starting formal proceedings, the parties should try to resolve disputes in good faith through commercial escalation, except where urgent injunctive, security, data protection, or legal action is reasonably required.

Contact

Questions about these Terms can be sent through the contact routes published on the Lirena website, including demo@lirena.ie.